Frequently Asked Questions

Frequently Asked Questions

Accessibility

  • Exhibit

    The entrance, lobby and gallery are all on the same floor with no barriers. The venue is wheelchair accessible and has no barriers to entry for anyone using mobility aids.

  • Bathrooms

    The bathrooms are located next to the retail store to the right of the gallery exit. There is one accessible stall in each bathroom.

  • Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals. For non-traditional service animals please contact us.

  • Sensory Advisory

    This exhibit contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised. Part of the immersive experience is the music, which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

  • Seating & Mobility Aids

    Wheelchairs, walkers, and scooters are all permitted. We have five first-come, first-serve wheelchairs on-site for those who need them, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time.

  • Support Persons

    Patrons supporting persons with disabilities receive free admission to the exhibit and do not require a ticket for entry. At no time will a patron with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibit premises.

  • COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Cleveland. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

    Thanks for your patience and understanding during these challenging times.

  • Mask Policy

    Masks are recommended but not mandatory for all guests attending Immersive Van Gogh Cleveland.

  • Exhibit Info

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from VanGoghCleveland.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh Cleveland
    • VanGoghCleveland.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Restaurant.com
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghCleveland.com for purchase.

  • About Immersive Van Gogh Cleveland

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Cleveland.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Location & Parking
    Location

    The original Immersive Van Gogh will be coming to Lighthouse Artspace Cleveland at 850 E 72nd Street, Lighthouse Artspace will be transformed into an unforgettable art experience where the art of Vincent van Gogh will come to life around you.

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

    Parking

    We are happy to offer onsite parking for $5. Tickets will be given at the parking entrance for validation by the box office.

    Accessible parking is available onsite next to our main entrance.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited
    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible

    • Walkers, mobility scooters, and other mobility aids
    • Service animals are permitted, but please be advised the the volume and visuals may be uncomfortable for animals
    • Strollers
    • Diaper bags

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • I Bought My Tickets But...

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the ticket resend tool.

    If the ticket resend tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    Please check your spam/junk folder before contacting the box office.

  • I want to upgrade/downgrade

    Please contact us to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer and COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • Ticket Info

  • Peak, Off-Peak & Prime

    This relates to pricing differences depending on date and time selected.

    Peak times are generally Thursday and Friday after 5 PM, all day Saturday, and Sunday until 7 PM.

    Off-Peak times are generally all day Tuesday and Wednesday, Thursday and Friday before 5 PM, and Sunday after 7 PM.

    Prime times are generally Friday at 7 PM, Saturday at 2 PM and 3 PM, and Sunday at 2 PM.

  • Ticket Prices
    Peak

    VIP - $99.99
    Premium-FLEX - $64.99
    Basic-Timed - $54.99
    Child - $34.99

    Off-Peak

    VIP - $79.99
    Premium-FLEX - $49.99
    Basic-Timed - $39.99
    Child - $29.99

    Prime

    VIP - $109.99
    Premium-FLEX - $79.99
    Basic-Timed - $69.99
    Child - $39.99

    All tickets are subject to taxes and a $6.99 service fee on top of the above prices as per our terms and conditions.

    Ticket prices are subject to change.

  • Groups

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups greater than 50 people please email us at [email protected].

    Discount amount will be applied at checkout.

  • FLEX vs. Timed

    FLEX tickets allow a greater arrival window of one hour before and up to one hour after your start time, subject to Exhibit Hours.

    Please note that doors close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance, for a fee of $4.99 per ticket, and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please do so here.

    Exhibit Hoursare subject to change with no notice.

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online.

    VIP Tickets Include
    • Priority access and admission
    • Cushion rental
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits††
    Premium-FLEX Tickets Include
    • Cushion rental
    • Limited edition poster
    • All FLEX entry benefits††
    Basic-Timed Tickets Include
    • Standard admission††
    Child Tickets Include
    • Admission ages 6 - 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    ††Please see the section FLEX vs. Timed below for further details.

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